Patient Statements & Support
Clear billing = faster payments and happier patients. We simplify patient bills and provide respectful, reliable support.
Introduction
Confusing or inaccurate patient bills cause delays, complaints, and even lost trust. At Shangrila, we generate clear, easy-to-understand statements and make sure your patients have the help they need to resolve their balances without stress. We verify every patient balance before sending bills, include detailed breakdowns of charges, and support patients through email, calls, or chat. The result? Faster payments, fewer billing issues, and a smoother experience for everyone.
Key Features
- Branded, professional statements tailored to your practice
- Balance validation before issuing any patient responsibility
- Multiple delivery options (print, email, or portal-based)
- Patient support team available for queries and clarification
- Friendly reminders sent to encourage timely payments
Benefits
- Improve patient trust with clear, accurate, and polite billing
- Speed up collections by avoiding billing confusion
- Lower admin stress by outsourcing billing communication
- Protect your reputation with respectful, professional communication
- Provide a better patient experience that reflects your standard of care
How It Works
Validate Balances
Bills include itemized charges, payments, and final amounts owed.
Generate Statements
Bills include itemized charges, payments, and final amounts owed.
Deliver Statements
Sent via email, post, or secure portal based on your preference.
Provide Support
Our team responds to patient billing questions with clarity and care.
Send Follow-Ups
Gentle reminders help close remaining balances.